Malware Removal Request
We connect to your site using your login credentials. If your website has been taken offline, we can clean the WordPress files and database locally.
Initial Baseline Scanning
The Incident Response Team runs several scripts to understand your environment. If we find any vulnerable applications on your server, we’ll walk you through how to update it.
Quarantine and Backup Files
We log every file we touch and keep secure backups before making changes. We keep in touch with you during the cleanup process and provide a complete report of everything we find.
Total Removal and Review
Our experienced security analysts and research-driven WordPress tools keep us on top of emerging threats and security issues. Once your WordPress website is clean, we submit review requests to remove blacklists.